FREQUENTLY ASKED QUESTIONS
Below you’ll find answers to some of the most common questions about Maya Jungle Crew, the Jungle Mail Club, and our monthly dispatches. If you need further assistance, feel free to contact us at any time.
Last updated: April 2026
What is the Jungle Mail Club?
The Jungle Mail Club is a monthly dispatch from the jungle. Each edition includes curated letters, printed materials, and collected artifacts inspired by the ongoing expedition in the Riviera Maya.
Is this for kids or adults?
Maya Jungle Crew is primarily designed for adults who enjoy storytelling, collectibles, and immersive experiences.
However, the content is suitable for a wide audience and can also be enjoyed by younger explorers with an interest in adventure and imagination.
Maya Jungle Crew is primarily created for adults who appreciate storytelling, design, and collectible experiences.
The content remains accessible and can also be enjoyed by younger audiences with an interest in adventure and imagination.
What will I receive?
Each dispatch may include:
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Field reports and letters
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Printed visuals and archival materials
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Small collectible items
Every edition is unique and evolves with the story.
Is this a real subscription?
Yes. You will receive a physical dispatch each month, sent from the beautiful Riviera Maya in Mexico.
Do you ship internationally?
Yes. We ship from Mexico to the United States and other international destinations.
How long does shipping take?
Shipping times vary depending on location. International deliveries typically take 1–3 weeks.
Can I cancel anytime?
Yes. You can cancel your subscription at any time before the next billing cycle.
Do you offer refunds?
Due to the nature of our products, all sales are final.
If your order arrives damaged, please contact us and we will assist you.